Refund policy

Returns & Refunds

We want you to love everything you order from Soleva Home. If something isn’t right, here’s how we handle returns.

Returns Window

You can request a return within 14 days of delivery.

Return Conditions

To be eligible for a return:

- Items must be unused, unopened, and in their original packaging

- Items must be in a resellable condition

For hygiene and safety reasons, we cannot accept returns on:

- Opened incense packs

- Used candles

- Opened/used reed diffusers
Unless the item is faulty or damaged on arrival.

Faulty or Damaged Items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with:

- Your order number

- Photos of the item and packaging

We’ll arrange a replacement or refund as appropriate.

Refunds

Once your return is approved and received, refunds are processed back to the original payment method. Processing times can vary depending on your bank/payment provider.

Return Postage

Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect.

Contact: customercare@solevahome.co.uk